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5 Outsourcing Predictions for 2025
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SaaS Onboarding: Why High-Growth Companies Should Outsource
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Freemium to Premium Upselling and Cross-selling Strategies for SaaS Renewals
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Do People Hate AI in Customer Support?
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SaaS Customer Onboarding Best Practices: Guidelines for Lifecycle Management
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SupportNinja Bolsters Its Leadership Team and Launches New CX and Industry-Focused Solutions To Meet Growing Demand
Customer Stories
Our clients stay winning. Here’s a glimpse into how we’ve partnered for great outcomes.
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How a Rapidly Growing AI Company Handled a Surge of Over 1k Requests in 4 Days
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SaaS case study - maintaining a competitive edge with quality assurance
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eCommerce case study - streamlining CX with CRM solution
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SaaS case study - building the right team and processes
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eCommerce case study - managing growth via social media
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eCommerce case study - keeping lawn care products subscribers happy
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SaaS case study - increasing CSAT from 79% to 93.8% in just 4 months
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Logistics case study - we increased outbound and inbound calls by 95%
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eCommerce Case Study — 59.3% Better Ticket Handling (Lower FRT & AHT)
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