SaaS Customer Support Outsourcing

Get started

Access a wider world of tech talent

Go international – no passport required! Our global outsourcing model comes packed with 10+ languages, follow-the-sun coverage, and backlog-busting superpowers.

‍

An office worker sits at his computer desk.
Hand-drawn chat bubbles.

Customer-first SaaS support services

Your customers’ journeys are front and center for us. We know how to support them at every step of the way: from product consideration, to platform onboarding, to any tech or subscription/pay-per-use difficulty. Let’s squad up and create customer delight together.

‍

Two women sitting on laptops at a community table
R red handrawn clock

Comprehensive Fintech Outsourcing Solutions

Customer Support

Deliver exceptional customer experiences with efficient, knowledgeable support tailored to the unique needs of Fintech users.

Technical Customer Support

Resolve complex technical customer support issues quickly and accurately, ensuring your products run smoothly for all users.

Content Moderation

Protect your platform and users by ensuring all content meets your community and compliance standards.

Data Processing

Streamline and securely manage all your data, ensuring accuracy and efficiency across your systems to support informed decision-making.

Finance & Accounting

Ensure accurate financial management and reporting, tailored to the complexities of Financial Technology.

Comprehensive Supply Chain & Logistics Outsourcing Solutions

Customer Support

Deliver outstanding customer service with dedicated support agents that understand the intricacies of supply chain and logistics operations, ensuring seamless communication and satisfaction at every stage.

Technical Customer Support

Quickly and efficiently resolve complex technical issues, ensuring the smooth operation of logistics systems and technologies for your customers and partners.

Content Moderation

Protect your supply chain platforms from inappropriate content, ensuring compliance with industry standards and safeguarding your communication channels.

Data Processing

Securely manage and process vast amounts of logistics data with speed and precision, supporting accurate tracking, intelligent reporting, and informed decision-making throughout your supply chain.

Finance & Accounting

Enhance your financial operations, from invoicing to cost management, with services tailored to the financial complexities of supply chain and logistics management.

Comprehensive Healthcare Outsourcing Solutions

Customer Support

Deliver outstanding patient and provider experiences with efficient, knowledgeable support tailored to the specific needs of your organization.

Technical Customer Support

Quickly and accurately resolve complex technical issues, ensuring that your healthcare products operate seamlessly for all users.

Content Moderation

Safeguard your healthcare platform and its users by maintaining strict adherence to community guidelines and regulatory compliance.

Data Processing

Securely manage and streamline healthcare data, ensuring accuracy and efficiency across all systems to support critical decision-making.

Finance & Accounting

Ensure precise financial management and reporting, customized to meet the stringent requirements of the healthcare industry.

SaaS customer support outsourcing benefits

Illustration of red clipboard, white paper, and red pencil

Cost-efficiency and quality

Sourcing, interviewing, onboarding, and retaining staff is no small feat. Outsourcing SaaS support services relieves you of that burden, providing you with hassle-free, on-demand, affordable talent. 

‍

Passionate technophiles, 24/7

Ninjas become an extension of your internal teams. Their passion for tech, AI and ML empowers them to quickly become subject matter experts, delivering single-account support around the clock.

‍

Instant access to growth expertise

We handle customer support for several SaaS companies, enabling them to keep growing cost-effectively. With us, you get a partner that wants to see you succeed.

‍

An integrated, dedicated, seamless experience

Help your customers make the most of your SaaS solution. Seamless, scalable, on-demand SaaS support outsourcing. We integrate with your IT infrastructure. No need to change your IT infrastructure. We’ll get behind whatever CRM you’re using, or help you choose one that fits your needs.

Your success is our success, so everything that we do is customized to your needs, plus you get a dedicated support model – your Ninjas will only work for you – no other accounts.

Headshot of a man smiling and looking to the right.
Spot illustration of a bar chart.
Headshot of a woman smiling and looking to the right.
Illustration of writing utensil and paper
Headshot of a man with his hand on his temple.
Illustration of yellow tomato plant with green background

SaaS support outsourcing FAQ

We are here to answer your questions and get to work helping you help your customers. We’ve curated a few Q&As for you, but you can also check out all FAQs.

What is SaaS support outsourcing?

It’s the process where your customer support operations are outsourced to a dedicated team, thus freeing up your internal resources to drive other areas of the business. Ninjas can help your customers with any type of inquiry, regardless of where they are in their journey (general questions, platform onboarding, tech questions, usability challenges etc.). With us at your back, you can set your sights higher. And when things change, we’ll be there to pivot right alongside you.

‍

For which device types and/or platforms do you offer SaaS Support?

Whatever you want! Web-based, desktop apps, mobile apps, UFO computers, holograms, and more. Our omnichannel offering applies to all platforms too: phone, chat, email, in-app, or social.

‍

How much does it cost to outsource SaaS support?

We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations – no hidden fees!

‍

Can I pick support agents myself?

Yes! If you’d rather do interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.

‍

See all FAQs
Featured Content

SaaS case study - increasing CSAT from 79% to 93.8% in just 4 months

Start reading

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Woman smiling
Target icon
Woman smiling
Written note icon
Man smiling
Message bubble icon

Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.

Get Started