Comprehensive Fintech Outsourcing Solutions
Customer Support
Deliver exceptional customer experiences with efficient, knowledgeable support tailored to the unique needs of Fintech users.
Technical Customer Support
Resolve complex technical customer support issues quickly and accurately, ensuring your products run smoothly for all users.
Content Moderation
Protect your platform and users by ensuring all content meets your community and compliance standards.
Data Processing
Streamline and securely manage all your data, ensuring accuracy and efficiency across your systems to support informed decision-making.
Finance & Accounting
Ensure accurate financial management and reporting, tailored to the complexities of Financial Technology.
Comprehensive Supply Chain & Logistics Outsourcing Solutions
Customer Support
Deliver outstanding customer service with dedicated support agents that understand the intricacies of supply chain and logistics operations, ensuring seamless communication and satisfaction at every stage.
Technical Customer Support
Quickly and efficiently resolve complex technical issues, ensuring the smooth operation of logistics systems and technologies for your customers and partners.
Content Moderation
Protect your supply chain platforms from inappropriate content, ensuring compliance with industry standards and safeguarding your communication channels.
Data Processing
Securely manage and process vast amounts of logistics data with speed and precision, supporting accurate tracking, intelligent reporting, and informed decision-making throughout your supply chain.
Finance & Accounting
Enhance your financial operations, from invoicing to cost management, with services tailored to the financial complexities of supply chain and logistics management.
Comprehensive Healthcare Outsourcing Solutions
Customer Support
Deliver outstanding patient and provider experiences with efficient, knowledgeable support tailored to the specific needs of your organization.
Technical Customer Support
Quickly and accurately resolve complex technical issues, ensuring that your healthcare products operate seamlessly for all users.
Content Moderation
Safeguard your healthcare platform and its users by maintaining strict adherence to community guidelines and regulatory compliance.
Data Processing
Securely manage and streamline healthcare data, ensuring accuracy and efficiency across all systems to support critical decision-making.
Finance & Accounting
Ensure precise financial management and reporting, customized to meet the stringent requirements of the healthcare industry.
eCommerce customer service outsourcing benefits
Customer delight, not damage control
Product recommendations from friends and family carry more weight than marketing ever will. We help companies just like yours to raise their CSAT and turn customers into brand advocates.
The superpower behind business growth
It’s no small feat to keep your eCommerce company scaling upwards. Having to safeguard customer journeys at the same time doesn’t allow you to fully focus on your long-term strategies. We’ll ensure you don’t have to worry about support.
Simple, streamlined order management
One of our eCommerce clients faced delays in addressing inquiries and transaction requests, affecting customer loyalty. Ninjas streamlined their workflow with a cloud-based CRM solution, improving CSAT by 23% in 30 days.
Peak hours? Peak performance
Outsource eCommerce customer service and cultivate happy customers with 24/7 service, 10+ languages, omnichannel support, and enhanced CX.
Sprint or marathon, we’ve got you. Scale up, scale back, or reallocate resources seamlessly. We’re the right-size outsourcing partner at every step of the way — and when things change, we’ll pivot with you.
Outsourced customer service for eCommerce FAQ
We’re here to answer your questions and get to work helping you help your customers. We’ve curated a few Q&As for you, but you can also check out all FAQs.
What is eCommerce customer service outsourcing?
Want to get away from the hassle of sourcing, interviewing, hiring, training, and retaining customer support staff? Outsourcing your eCommerce customer service is the simple and cost-effective solution. Thanks to our flexible service delivery options, you can solve for scale in two distinct ways: either we manage your outsourced team for you, or you take over management yourself. Either way, we’ll still provide IT & HR assistance, and the Ninjas will be on our payroll. You just pay a flat fee.
Which verticals are you outsourcing eCommerce customer service for?
We outsource eCommerce customer support across the board. Our clients come from all areas of eCommerce, consumer packaged goods, and retail. For example:
- ➔ Specialty goods
- ➔ Health, personal care, and beauty
- ➔ Home, furniture, and decor
- ➔ Automotive, parts, and transportation
- ➔ Apparel and accessories
- ➔ Consumer electronics
- ➔ And more
How much does it cost to outsource eCommerce support?
We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models — depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations — no hidden fees!
Can I pick support agents myself?
Yes! If you’d rather do interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.
eCommerce case study - streamlining CX with CRM solution
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Start building your dream team
Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.