Find a definition for those pesky industry terms.
Featured Term
An Entrepreneur is a founder who assumes the initiative and risk required to start a business venture.
Ninja is the official SupportNinja mascot cat. A Ninja can also refer to a secret weapon for companies large and small that shows them a better way to outsource and challenge the status quo with the best people and the latest technology.
A support ticket is a service request received via a ticketing system from a customer, such as an email.
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