A Better Way to Outsource

 Whether you need a fully managed team or prefer to lead your own, our solutions give you the flexibility to scale, adapt, and deliver world-class customer experiences

Be as hands-on or hands-off as you’d like.

TaaS

Talent-as-a-Service

SupportNinja sources a pool of vetted talent, then equips you to interview, hire, and manage your outsourced team from day one.

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How it's different

  • You have access to a private portal with hand-picked talent to browse, shortlist and interview candidates.
  • You own the training and onboarding processes with our support.
  • You lead the everyday management of your new team with our team supporting you along the way.
  • Your employees are not just working in isolation — they become part of a thriving community. With team-building activities, and ongoing engagement programs, we ensure they stay connected, motivated, and aligned with your company culture.

MaaS

Management-as-a-Service

SupportNinja builds, trains, and manages your outsourced team — handling the details so you can focus on growth and innovation.

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How it's different

  • We take care of team curation, selecting the right talent to meet your needs.
  • We handle training and onboarding, ensuring your team is ready from day one.
  • Stay focused on high-priority projects while we manage day-to-day operations, quality assurance, and ongoing team support.
  • Full suite of AI tools that enhance agent productivity, streamline workflows, and deliver exceptional, compliant customer experiences at scale
TaaS
MaaS

TaaS

Talent-as-a-Service

SupportNinja sources a pool of vetted talent, then equips you to interview, hire, and manage your outsourced team from day one.

Illustration of a character holding paper and thinking

How it's different

  • You have access to a private portal with hand-picked talent to browse, shortlist and interview candidates.
  • You own the training and onboarding processes with our support.
  • You lead the everyday management of your new team with our team supporting you along the way.
  • Your employees are not just working in isolation — they become part of a thriving community. With team-building activities, and ongoing engagement programs, we ensure they stay connected, motivated, and aligned with your company culture.

MaaS

Management-as-a-Service

SupportNinja builds, trains, and manages your outsourced team — handling the details so you can focus on growth and innovation.

Illustration of a character holding cup

How it's different

  • We take care of team curation, selecting the right talent to meet your needs.
  • We handle training and onboarding, ensuring your team is ready from day one.
  • Stay focused on high-priority projects while we manage day-to-day operations, quality assurance, and ongoing team support.
  • Full suite of AI tools that enhance agent productivity, streamline workflows, and deliver exceptional, compliant customer experiences at scale

AI-Enabled Outsourcing

We empower our teams with cutting-edge technology in order to deliver better, faster, and more efficient solutions to our clients and their customers.

Scale With Confidence —Technology That Fits,
Tools That Deliver

NinjaAI Editor

AI-driven real-time writing suggestions to enhance communication quality, reduce response times, and ensure consistency across all customer interactions

NinjaAI Notetaker

Automate post-call documentation with templated notes

NinjaAI QA

AI-powered quality control to analyze 100% cases for sentiment analysis and other QA insights to drive agent performance and customer satisfaction

NinjaAI Hub

AI-powered Chrome extension assisting agents with proactive problem-solving and improving customer experience.

CX-transformation-as-a-Service

We work side by side with our clients to create tailored digital transformation plans, identifying gaps and optimizing workflows to align with their CX goals.

Custom Tech Solutions

Need something unique? We also build custom tech solutions designed to fit your specific needs perfectly.

Built With Security You Can Trust

PII Redaction Service

Protect sensitive customer information with real-time automated redaction, ensuring compliance with global data privacy regulations.

Island Browser

The Island Browser provides a secure, isolated environment for agents accessing sensitive data and applications, ensuring compliance, enhanced security, and seamless customer interactions.

Integration API

Simplify and scale operations with a unified API that connects your systems to advanced automation tools, ensuring secure, encrypted, seamless data flow and enhanced efficiency.

Industry-Leading Certifications

SupportNinja is certified PCI-DSS 4.0 Level 1, SOC 2 Type 2, and HIPAA compliant, demonstrating our unwavering commitment to the highest standards of data security, privacy, and regulatory compliance to protect your sensitive information

Role-Based Access Control (RBAC)

Our RBAC Service enhances security and efficiency by granting role-specific access to tools and data, minimizing risks, streamlining workflows, and ensuring compliance with your security and data privacy policies.

Empowered Agents, Exceptional Outcomes

Armed with cutting-edge tools, our Ninjas elevate performance and deliver excellence at scale

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Expertly Trained Ninjas

End-to-End CX Outsourcing

Knowledge Management

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Performance Insights

Data Security & Compliance

Process Optimization

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AI-Enabled Outsourcing

Multilingual Support

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Get Set Up in 5 Easy Steps

TaaS

MaaS

1

Deep Dive

We’ll collaborate to discover the problems that need solving, identify the right support team attributes, and assess where additional technology might enhance efficiency.

2

Review

SupportNinja will create a customized outsourcing solution — based on your precise needs — that is optimized to meet your business objectives. You’ll access your private portal to review and shortlist the best of the best. 

3

Hire

You’re hands-on interviewing and selecting your team, and you hire the best of the best.

4

Train

Your training, your way. You train and onboard your team to meet your specific operational standard

5

Deploy

Your team seamlessly integrates into your operations, with you hands-on leading management, QA, and performance oversight. SupportNinja remains on hand for support, ensuring

1

Deep Dive

We’ll collaborate to understand your challenges, identify the right support team attributes, and assess where AI-driven tools and automation can enhance efficiency.

2

Review

We’ll collaborate to understand your challenges, identify the right support team attributes, and assess where AI-driven tools and automation can enhance efficiency.

3

Hire

We’ll collaborate to understand your challenges, identify the right support team attributes, and assess where AI-driven tools and automation can enhance efficiency.

4

Train

SupportNinja collaborates with you to create a customized training program that will make your agents experts in your operations.

5

Deploy

Your team seamlessly integrates into your operations with you leading the team management. SupportNinja remains on hand for support, ensuring smooth transitions and operational success.

Let's Get Started

Flexible solutions, customized to your needs

Customer Experience
Customer Support
Technical Customer Support
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Content Moderation
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Data Processing
Finance & Accounting

FAQs

Where is SupportNinja located?

SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.

U.S. Headquarters:
2025 Guadalupe St Ste 260
Austin, TX 78705

Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023
The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100
16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634

How are Ninjas recruited?

Recruitment‍
Prior to recruiting your ninjas, we send you several onboarding documents to ensure everyone is aligned about the types of talent you’re looking for. Once candidates pass our informal round of screening based on background, qualities, skills, etc. we take selected candidates through a variety of written and verbal tests to ensure only the highest quality candidates are being selected. From there, we bring agents in for another interview to make sure they’re a fit all around. ‍

Quality Over Quantity‍
When hiring a customer support team we don’t believe in a one size fits all approach, so we recruit specifically for the job at hand for each and every client we bring into the Ninja family. ‍

Timeline‍
The recruitment process can take 2-4 weeks to source your team. After we find the perfect Ninjas, they go through 2-4 weeks of training. By the end of their training, they are handling live tickets under the guidance of one of our incredible trainers. Training is ongoing, so our Ninjas are always learning and improving every day.

Are there any additional fees?

No - so you don't have to worry about hidden additional costs, such as setup fees. Setup is absolutely free!

Don't see your question? See all FAQs

Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.

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