AUSTIN, Texas — Dec. 10, 2024 — SupportNinja, ​​a leading provider of AI-enabled, agile outsourcing services, today detailed recent efforts to supercharge its momentum, including strengthening its leadership team and adding new full-lifecycle CX solutions as well as industry-specific vertical solutions. These moves, which were driven by increased customer demand, add muscle to the Outsourcing 2.0 company — placing SupportNinja in a strong position for continued success and rapid growth.

“Our Outsourcing 2.0 model is revolutionizing outsourcing by leading with a people-first approach that drives value and quality at every turn,” said SupportNinja CEO Craig Crisler. “This is the mindset we bring to the new solutions and industry offerings that we’ve launched this year and the impetus for bolstering our already stellar leadership team.”‍

New Leadership Hires and Promotions Strengthen SupportNinja's Executive Team

New additions to the SupportNinja leadership team in 2024 include Ken Braatz, senior vice president of information technology, and Omeed Jafari, vice president of service delivery. In addition to these two recent hires, who bring a wealth of industry knowledge and experience to SupportNinja, the company has promoted Chief Financial Officer Jacob Moelter, who, in his expanded role, serves as both CFO and chief operating officer.

“SupportNinja’s performance is a direct result of our focus on operational excellence and scalable solutions,” said Moelter. “Our success stems from our disciplined approach to expanding our service offerings and refining our processes for sustainable growth. Our growth is not just in numbers —  it’s in the strength of our relationships and our ability to deliver consistent, high-quality results to our clients. Our ability to scale efficiently while maintaining quality has positioned us as an industry leader and good client partner.”

Jafari added: “We’ve built a global delivery model that scales seamlessly with our clients’ growth, ensuring that as their needs expand, we’re ready. Whether providing CX solutions in new markets or optimizing existing processes, our team can meet the challenge. SupportNinja's ability to adapt and evolve with our clients is one of the things that truly sets us apart. We take a proactive approach to service delivery, ensuring that our clients always receive the right solutions, no matter how complex or fast-moving their operations become.”

Innovative Services and Industry-Specific Solutions Address Market Demand

Customer feedback and market demand have highlighted a clear need for expanded service offerings and industry-specific outsourcing solutions, and SupportNinja is answering the call. 

Full-lifecycle CX, which packages comprehensive solutions to cover every stage of the customer journey, is new this year. This solution includes customer conversion, customer onboarding, customer support, technical customer support, and customer renewals. Clients can outsource just one segment with SupportNinja or their entire customer journey. This flexible, scalable solution empowers companies to enhance customer satisfaction and drive revenue growth by delivering personalized, high-impact customer experiences tailored to their specific needs.

SupportNinja also officially launched its Finance and Accounting Outsourcing solutions this year. This new launch includes the core finance and accounting services of accounts payable, invoicing and accounts receivable, and general accounting and bookkeeping. With SupportNinja’s Finance and Accounting Outsourcing solutions, businesses benefit from accurate, streamlined financial operations, lower operational costs, and more time to focus on strategic initiatives. 

SupportNinja already services over 200 clients in industries such as AI, ecommerce, SaaS, fintech, healthcare, and supply chain and logistics. Based on increasing demand — along with the success and maturity of its capabilities in servicing existing clients —  SupportNinja launched industry-specific outsourcing solutions for Fintech, Healthcare, and Supply Chain & Logistics.

Recognitions Spotlight Company’s Rapid Growth, Quality Solutions, Positive Environment

For the sixth time, the company claimed a spot on the Inc. 5000 list of the fastest-growing private companies in America. This designation highlights the outsourcing disruptor’s rapid growth due to its success in delivering high-quality and scalable outsourcing solutions.

The company also has achieved Great Place to Work® certification, a testament to its commitment to creating a positive work environment. This certification underscores SupportNinja’s people-first philosophy, which is core to how it operates and why it is able to consistently deliver excellent results for SupportNinja customers and the people they serve.

“We are revolutionizing the outsourcing space through a value-centric, people-first approach,” said Brenda Poquette, the company's chief people officer. “SupportNinja clients trust us because we prioritize the people who deliver exceptional experiences. In an era where businesses are seeking more value from their partners, we’re showing that outsourcing isn’t just a cost-saving measure — it’s a strategic advantage that drives growth, innovation, and customer satisfaction.”

About SupportNinja

SupportNinja was founded in 2015 to help the world’s fastest-growing companies solve for scale. By delivering agile, AI-enabled solutions, SupportNinja helps its clients free up resources, extend capacity, and accelerate growth. SupportNinja is on a mission to disrupt and redefine the outsourcing industry by standing out as a technology-forward, people-focused organization. Learn more at supportninja.com. Follow us on Facebook, LinkedIn, X, and YouTube.