We’re obsessed with growth

From enabling companies to flourish, to helping careers bloom.

Created in 2015, we founded SupportNinja to help successful companies solve for scale. By connecting your team with a wider world of talent, you’ll be able to free up resources, extend capacity, and accelerate growth.

Where we operate

Follow-the-sun coverage

It starts with putting our people first

Our culture is built on a foundation of taking care of our own, investing in continued education and wellness, and developing skills, because we know you can’t pour from an empty cup. The natural result? You and your customers are well taken care of.

A watering can and plant

21.4%

Annual Attrition Rate

vs. an industry average of 40.3%.*

*NICE attrition to retention global survey, 2021

42%

Employee Referrals

Nearly half of our Ninjas join as internal referrals.

66+

eNPS

On a scale of -100 to +100, the overall eNPS average is 12.*

*Employee Net Promoter Score: What You Need To Know, Perceptyx, 2020

Our values

Illustration of white heart inside of red circle surrounded by pattern

We Value Our People First

We lead with empathy and take care of one another.

We Stay Humble

Caring and committed, we grow with intention and partner with dedication.

We Improve Daily

Relentless and persistent, we pursue improvement for its own sake.

We Embrace Compassionate Candor

We believe that clarity and kindness are twin virtues.

We Live Joyfully

We know a sense of fun is not a distraction. It’s central to our culture.

Our community goes beyond the office

Our care for people extends beyond our clients and employees. We support a local orphanage in the Philippines by helping to provide the necessary food, medical and learning programs for all of the children.

Our leadership

Craig Crisler

Chief Executive Officer

Jacob Moelter

Chief Operating Officer, Chief Financial Officer

Megan Hermosillo

Chief Revenue Officer

Brenda Poquette

Chief People Officer

Ken Braatz

Senior Vice President of Information Technology

Ian Kawetschanky

Chief Of Staff

We’re grateful for the recognition commending how we do business.

SupportNinja in the News

Recent news articles & press releases

SupportNinja Expands Its Capabilities With Comprehensive End-to-End Customer Experience Outsourcing Solutions

November 7, 2024

SupportNinja Joins Domaine as a Founding Innovation Partner

August 14, 2024

SupportNinja Ranks No. 2254 on the 2024 Inc. 5000

August 13, 2024

SupportNinja & Workvivo — intranet platform success story

October 3, 2023

SupportNinja ranks no. 1092 on the 2023 Inc. 5000

August 16, 2023

SupportNinja’s brand refresh celebrates international expansion

SupportNinja establishes CX Center of Excellence in Cork City

SupportNinja expands global operations into Romania

September 26, 2022

SupportNinja recognized on the Inc. 5000 for the fourth consecutive year

August 19, 2022

SupportNinja acquires Bolton Remote

SupportNinja expands U.S. work-at-home operations

October 8, 2021

For the 3rd time, Ninja Partners Inc. appears on the Inc. 5000, ranking no. 1214 with three-year revenue growth of 399%

August 19, 2021

BPO company, SupportNinja, signs investment deal with BVIP

February 8, 2021

Repeat honoree: #691 on the Inc. 5000

August 26, 2020

#1 tech company in Austin on the Inc. 5,000? Look no further!

January 15, 2020

Cody McLain of SupportNinja receives The Startup Weekly’s 2019 Founders to Watch award

January 7, 2020

SupportNinja Announces New 20 Mbps Fiber Optic Upgrade to Enhance Service Reliability for Clients

October 26, 2015

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