Customer Support Outsourcing

Accounts Payable

Enhance efficiency, visibility, and control of AP processing.

Invoicing & Accounts Receivable

Boost efficiency, accuracy, and timeliness of invoicing and receipts.

General Accounting & Bookkeeping

Streamline your processes and improve financial reporting.

Comprehensive Customer Support Outsourcing Solutions

Customer Support Strategy

We work closely with your team to design and implement a customer support strategy that aligns with your business goals. From best practices to channel selection, we help you create a personalized approach that maximizes customer satisfaction.

Omnichannel Support

With support available across channels — voice, chat, email, social, and more — we ensure your customers can reach you anytime, anywhere. This seamless omnichannel approach enhances accessibility and responsiveness, delivering a consistent experience across touchpoints.

Proactive Issue Resolution

Our data-driven insights allow us to anticipate customer needs and identify issues before they escalate, empowering our team to deliver fast, effective solutions that keep customers engaged and satisfied.

Multilingual Customer Support

Expand your reach and meet the needs of a global customer base with our multilingual support services, available across multiple channels to maintain customer satisfaction around the world.

AI-Enabled CX

Humans and AI are better together. We blend AI-enabled human interactions with robust self-service options — including chatbots and knowledge bases — to provide faster, more accurate solutions, enhancing customer satisfaction through effortless interactions.

Comprehensive Technical Customer Support Outsourcing Solutions

Technical Support Strategy

Our CX experts collaborate with your team to ensure technical support strategies align with your product lifecycle and customer needs. From pre-launch preparation to post-release troubleshooting, we help optimize the support process.

Proactive Technical Support Management

We manage every aspect of your technical customer support, from setup to resolution. Our agents become experts in your products, proactively addressing customer issues to minimize downtime and boost satisfaction.

Issue Prevention and Resolution Tactics

We leverage data-driven insights to help identify issues and trends early, implementing proactive solutions that ensure a smooth experience for your customers.

Advanced Troubleshooting and Product Optimization

We identify opportunities to resolve customer issues quickly and effectively, from initial troubleshooting to advanced technical problem-solving. This ensures your customers receive timely assistance, helping them realize the most value from your product.

Comprehensive Customer Conversion Outsourcing Solutions

Conversion Strategy

Our experts work closely with your team to develop data-driven strategies tailored to your user base, increasing your freemium to premium conversion rates.

Onboarding Support

We’ll deploy an intuitive onboarding journey that delivers value quickly, setting users on the path toward upgrades and renewals — and away from churn.

Engagement Tactics

From personalized emails to in-app messaging, we engage your users at critical touchpoints, helping them experience the full value of your product and guiding them toward premium upgrades.

Customer Success Outreach

Boost conversion rates with customer success outreach strategies designed to address user pain points, answer questions, and highlight premium benefits.

Renewals and Upselling

Ensure your paying customers stay loyal with proactive renewal and upsell strategies that keep your user base engaged and satisfied.

Comprehensive CX Outsourcing Solutions

Customer Conversion

We help you engage and convert users, ensuring they recognize the value of your product and choose to upgrade from freemium or trials.

Customer Onboarding

Create a frictionless onboarding experience that empowers customers to get the most out of your product right from the start. Our teams ensure that customers understand your product’s value early, reducing churn and increasing satisfaction.

Customer Support

Enhance your customer support with 24/7 global availability. Whether through live chat, email, in-app, or phone — our teams are ready to resolve issues quickly, keeping customer satisfaction high.

Technical Customer Support

Provide seamless technical customer support with our trained experts. We offer multilingual and round-the-clock technical assistance, resolving complex issues to keep your customers engaged and satisfied.

Customer Renewals

Maximize customer retention with proactive renewal strategies. We help you keep customers loyal with targeted outreach and upsell tactics that align with their evolving needs, ensuring long-term success.

Comprehensive Customer Onboarding Outsourcing Solutions

Onboarding Strategy

We collaborate with your team to develop an optimized onboarding strategy that reduces time-to-value and increases customer satisfaction.

Account Setup & Guidance

From login assistance to step-by-step product walkthroughs and configurations, we ensure your customers get the help they need at every stage of their onboarding journey.

Personalized Check-Ins

Regular follow-ups, emails, and calls ensure that your customers are fully supported as they get started, reducing friction and increasing engagement.

Troubleshooting & Support

Our agents are ready to address any technical support issues or onboarding challenges, ensuring that customers remain on track and engaged throughout the process.

Handovers to Support

Once onboarding is complete, we ensure a smooth transition to your support or customer success team, equipping them with the knowledge they need to assist customers moving forward.

Comprehensive Customer Onboarding Outsourcing Solutions

Renewal Strategy

Our experts collaborate with your team to develop strategies that align with your business objectives and customer lifecycle, ensuring that renewals are handled effectively and on time.

Proactive Renewal Management

We manage renewal communications, deadlines, and customer outreach, taking the burden off your team and ensuring consistent, high-quality engagement throughout the customer lifecycle.

Churn Prevention and Retention Tactics

We analyze customer behavior to identify churn risks early and implement targeted strategies to retain at-risk customers, boosting renewal rates and long-term loyalty.

Upsell and Cross-Sell Opportunities

During the renewal process, we identify opportunities to upsell or cross-sell additional features services, driving incremental revenue and increasing customer lifetime value.

Unlock the Key Benefits of Outsourcing with Confidence

Embracing the world of outsourcing can feel intimidating, particularly for those seeking to elevate customer experiences. At SupportNinja, we understand your concerns and are committed to delivering solutions that put your outsourcing fears to rest.

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Ensure Quality by Exceeding CSAT Scores and QA Goals

Quality is non-negotiable. We pride ourselves on our ability to deliver high-quality support, reflected in our clients' CSAT scores. Our dedicated model ensures we follow your onboarding timeline, maintaining consistency and quality from day one.

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Command Your Operations with Full Control

Maintaining operational control is crucial for your business. With our dedicated model, we provide you with the control your team needs to source exceptional talent across all our locations, offering rates that align with your budget.

Boost Your Bottom Line with an Exceptional, Value-Focused Team

Achieving cost-efficiency is contingent upon assembling a capable team that consistently delivers value to you and your customers. That's why we're here to support your financial investment, and improve operations every day.

Stay in the Loop with Open Communication

At our core, we prioritize fostering strong relationships based on trust and transparency. Collaborating closely with our Business Intelligence and Workforce Management Teams, we delve deep into aligning our goals together.

Seamlessly Integrate with Your Preferred Tools

To ensure a smooth transition and improved operations, we collaborate with top-tier tools like:

Zendesk
Intercom
Gorgias
Aircall
Time Doctor
Salesforce

Why Our Clients Stick with Us

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Still Have Questions?

We are here to answer your questions and get to work helping you help your customers.

Is outsourcing really more cost-effective?

We have proven cost efficiency savings for hundreds of clients, across niches such as eCommerce, Banking/Fintech, SaaS, Healthcare, and more. Building and sustaining long-term in-house CX teams often involve two to three times the investment you'd spend outsourcing to us. Outsourcing can also eliminate time-consuming work like hiring, onboarding, training, QA, and innovative reporting capabilities while eliminating overhead for you.

Brand-safe customer success is a priority. How would you provide that?

We know that a prevalent concern when considering outsourcing is that external personnel won’t perform to the expected level. Our Ninjas regularly make customers fall in love with our clients' businesses. No agent will ever interact with one of your customers before we're certain that they're knowledgeable about the company. This includes extensive pre-placement training in both soft skills and hard skills. When you work with us, we want you to no see no difference between your Ninjas and your internal teams.

How can SupportNinja help my company keep on scaling?

All of our customer success services are designed around promoting sustainable business growth. Because we’ll handle recruitment and providing support, crucial company resources are going to be freed up for you. You can then leverage that new capacity by repurposing key elements to product or service development. And while you work on getting new competitive advantages, your Ninjas will foster memorable customer experiences. Everything goes hand in hand.

What’s your full range of customer success services?

Our customer success solutions can be applied to a very wide range of scenarios. All of them are available 24/7 if needed, and in 10+ languages! They are best discussed with one of our friendly and helpful Business Development Executives (it takes just 2 minutes to start building your team). However, as an idea, here are a few areas we can help with:

- General customer service

- Inbound sales/order entry

- Billing support

- Travel assistance

- Healthcare and Insurance

- And more!

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