Frequently Asked Questions
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Which types of AI companies do you work with?
We love all high-tech equally! Whether you’re into GenAI, big data, competitive intelligence, cognitive AI, automated 3D visualization, or are building spacefaring androids — we’re here to help. Our services include tech support for AI, data processing, product testing / troubleshooting, product design, QA, content moderation, and more.
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How much does it cost to outsource AI-related tasks to SupportNinja?
We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models — depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations — no hidden fees!
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What is customer support for AI companies?
Skip the laborious process of sourcing, interviewing, hiring, and training great staff yourself — and leave it to us! Reduce stress, overall costs, and overhead. All of our AI outsourcing services are bespoke — tailored around your specific needs. This includes sourcing only experienced Ninjas, who can provide advanced support for your account. That’s right, you’ll get account-exclusive agents.
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Can I pick support agents myself?
Yes! If you’d rather do interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.
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Can I pick AI-related support agents myself?
Yes! If you’d rather handle interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.
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For which device types and/or platforms do you offer SaaS Support?
Whatever you want! Web-based, desktop apps, mobile apps, UFO computers, holograms, and more. Our omnichannel offering applies to all platforms too: phone, chat, email, in-app, or social.
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What is SaaS support outsourcing?
It’s the process where your customer support operations are outsourced to a dedicated team, thus freeing up your internal resources to drive other areas of the business. Ninjas can help your customers with any type of inquiry, regardless of where they are in their journey (general questions, platform onboarding, tech questions, usability challenges etc.). With us at your back, you can set your sights higher. And when things change, we’ll be there to pivot right alongside you.
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How much does it cost to outsource SaaS support?
We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations – no hidden fees!
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