Frequently Asked Questions
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How does SupportNinja support scalability?
We adapt to your growth by scaling our support solutions as your needs evolve, ensuring consistent quality and cost-effective service as you scale.
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What Customer Support channels does SupportNinja provide?
We provide omnichannel support across voice, chat, email, social media, in-app, and more. This allows customers to reach you in their preferred format, anytime they need assistance.
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How does SupportNinja ensure high-quality customer support?
We perform extensive training on your brand and products, and we continuously monitor quality through real-time analytics, feedback loops, and ongoing optimization strategies. Our focus is always on improving satisfaction and consistency.
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What can I outsource with SupportNinja?
You can outsource a variety of CX-centric front-office and back-office business processes. Whether it’s customer success, technical support, data entry & processing, content & image moderation, or professional back-office services, we have it covered. Here are a few examples:
- General customer service
- Billing support
- Customer onboarding
- Software or hardware support
- Travel assistance
- Logistics & fulfillment
- Mobile app support
- Data entry
- Content moderation
- Community monitoring
- Quality assurance
- Virtual assistance
- Software development
- Payroll
- Etc
Customer Inquiries
Where is SupportNinja located?
SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.
U.S. Headquarters:
2025 Guadalupe St Ste 260
Austin, TX 78705
Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023
The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100
16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634
Location
Can data entry be available 24/7?
All services can be 24/7 to help meet production and timeliness business requirements including data entry.
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How do I start outsourcing with SupportNinja?
Contact
Submit a contact form and let us know how we can help.
Meeting
If we feel you’re a perfect fit for us, we’ll move forward with a meeting to further discuss your needs and conduct a business analysis.
Analysis
We’ll run a business analysis to identify the key areas in your company where we can provide the most effective service(s)
Assessment
We’ll determine how many Ninjas you'll need for your team and the technology required for implementation. Our team will also consider compliance needs, feasibility, and then create a pricing quote specifically suited to your needs. Once we finalize the contract together you'll be officially a part of the Ninja family!
Meet The Team
After the contract is finalized you will be connected with your Ninja Client Success Manager. They will schedule a kick-off call as well as prepare for a recruiting assessment and training plan. We'll work with you to gather standard operating procedures (SOPs) and other training resources to prepare your Ninjas for live support.
Service Setup & Training
Which service lines can I outsource to SupportNinja?
At SupportNinja, we offer numerous activities that can be outsourced. You name it, we can hire and find the team for you. The core customer experience tasks we provide include customer support and success, technical support, data entry, back-office support, content moderation, lead mining, and professional services but our capabilities extends beyond that to dozens of other areas of support needs as well. We are an extension of your team.
Customer Inquiries
Do you have unanswered questions?
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