Customer Experience

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7 Easy Ways to Improve Your Customer Support Interactions

American author and newsman Sydney J. Harris once said, “The greatest enemy of progress is not stagnation, but false progress.” This is just as true with customer support as it...

10 Customer Experience Trends in 2018

Customer experience (CX) has become essential to choose between brands. In 2017, the page you see when you log-on to most large eCommerce retailers’ websites is likely very different from...

6 Best Ways to Collect Feedback from Customers

In the modern eCommerce world obsessed with conversion rates, acquisition costs, customer lifetime values and other metrics, many marketers and business owners forget the most important link...

5 Companies with Creative Customer Service

The Importance of Customer Experience in Digital Transformation: Why It’s Time To Rethink Strategy

Customer experience (CX) is the new competitive battleground in digital transformation. This article discusses the importance of CX in digital transformation, why it's necessary to change strategy and what elements make up an effective CX strategy.

Customer Service Channel Preferences: Is It Generational?

Everyone has different preferences when it comes to customer support. Some prefer talking over the phone, some prefer self-service and some would rather speak to someone in person. Question is, do these preferences vary by age? Read on to learn more.